Cancellation Policy
A tenant qualifies for full refund upon cancellation if the actual property does not match with the pictures on RoomLelo website.
How long does it take to get a refund?
Upon cancellation we initiate the refund immediately, but it takes upto 10-15 days to reflect on the original payment method.In severe cases it may take longer like natural calamities , political unrest , etc
If only security deposit is paid by the tenant, how long the property is being reserved.
In the case of a full security deposit, we reserve the property for a good 7 days. After this the booking is cancelled and no refund is made.
How long do you hold a property in case of booking amount paid?
We reserve the property for 24hrs. After that the booking gets cancelled and no refund is issued.
Is the booking amount refundable?